Our cancellation policy
Any cancellation by a visitor must be announced by e-mail to firstname.lastname@example.org or by telephone at +41 (0)21 946 15 74. If our offices are closed, please contact the guide(s) responsible for your visit directly.
Cancellation on the part of the client will result in the following conditions being applied:
Up to 7 days before the tour: cancellation free of charge
6 to 3 days before the tour: 50% of the total cost of the tour will be charged to the client.
Less than 3 days before departure: The full cost of the tour will be charged to the client.
The client is not present on the tour day: The full cost of the tour will be charged to the client.
The visit will take place regardless of the weather. The guides will adapt the tour to suit the weather conditions.